We're always here to help! Our friendly support team can help via phone on 0800 400 248, or email [email protected]

As we're all locals here we're also more than happy to provide our guests with the best tips and latest finds on the Island. Just let us know what you're looking for and our team will provide you with all the information you'll need, along with some top tips and insider knowledge, to enjoy your time on Waiheke to its fullest.

All of our homes are professionally cleaned after each stay and checked again just before your arrival. Regular cleaning is also available during your stay. As part of our sustainability policy, we ensure that the cleaning products we stock in our homes are eco friendly, both kind on the planet along with being kind on our delicate septic systems here on the Island.

During the booking process you may have noticed that you pre-paid for a clean at the end of your stay. All we ask is that you leave the property tidy, and our local cleaning team will come in after you leave to undertake this clean. If something unexpected happens during your stay and the property needs extra cleaning over and above the prepaid amount (it doesn’t happen often!), we’ll be in touch to arrange for payment!

All of our properties are made up of 5 Star Hotel quality linens. Luxurious sheeting and fluffy towels are part of every booking. Additional linen and towels can be booked during your stay if requested.

As standard all of our houses come equipped with a coffee plunger. Most of our houses also have a Nespresso coffee machine, or similar. We will advise of the machine type prior to your arrival so you can bring your own pods/coffee.

Please see the link on our website for the full list of our pet friendly holiday homes. If the house you're booking is not one of our pet friendly homes, or your pet hasn't been specifically approved to stay, then please don't bring your pet.

Please refer to the Terms & Conditions on our website for the cancellation policy.